Refund & Return Policy
We want every book to reach you in perfect condition. If something is wrong with your order, please get in touch and we’ll put it right.
Cancelling before we ship
- Unpaid orders can be cancelled straight away from the order page in your account, and you won’t be charged. An order that isn’t paid within 24 hours is cancelled automatically.
- Paid orders that haven’t shipped yet: press “Request cancellation” on the order page, or contact us. If the books haven’t been sent, we’ll cancel the order and refund the full amount, including shipping.
- Orders that have already shipped can’t be cancelled, but you can still return a book that has a problem, as described below.
What we accept for return
We accept a return in the following cases, as long as you tell us within 7 days of receiving your order (or collecting it from the shop):
- The book was damaged in transit.
- The book has a printing defect, such as missing, out-of-order or blank pages.
- You received the wrong book, or your order arrived incomplete.
We don’t accept change-of-mind returns, or returns of a book ordered by mistake once it has shipped. If you ordered the wrong book, please ask us to cancel before we ship.
How to start a return
- Email gracebannasan@gmail.com or call 092-258-1033 within 7 days of receiving your order.
- Tell us your order number (for example #A1B2C3D4) and what’s wrong, with photos of the book and the parcel.
- We’ll review it and reply within 2 business days. If we need the book back, we’ll tell you where and how to send it.
Return shipping: for damaged, defective or wrong items, the shop pays all return shipping costs.
Replacements and refunds
Once we’ve confirmed the problem, we’ll send you a replacement copy at no cost. If that book is out of stock, or you’d rather have your money back, we’ll refund the price of that book.
Refunds go back to the payment method you used:
- Credit/debit card: the money reaches your card within 5–10 business days, depending on your card issuer.
- PromptPay: you’ll receive an email from Stripe, our payment provider, asking for the bank account you paid from. The refund is sent there once you’ve entered it.
You can follow the status of a refund on the order page in your account.
Ebooks and audiobooks
The ebooks and audiobooks on this site are free to download and listen to, with no charge, so they aren’t covered by this refund policy.
Contact us
Grace Foundation (Grace Bannasan) Grace Bible School, 10 Moo 1, Talat Yai, Doi Saket, Chiang Mai 50220, Thailand Phone 092-258-1033 · Email gracebannasan@gmail.com Hours: Mon–Fri 8:30–17:00, Sat 8:30–12:00 (Thailand time)